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Complaints If you wish to complain about an SBS program or service this is the page which tells you how to do it. There are three categories of complaints at SBS there are General Complaints, Code Complaints, and Closed Captioning Complaints. First decide which category applies to your complaint and then follow the instructions below: 1) General Complaints General complaints cover all SBS content and services. You can make a general complaint about any aspect of SBS content, products or services, with the exception of closed captioning which has a specific complaint email address (see below). If you want to make a general complaint about any aspect of SBS programs or about a program SBS is planning to show then this is the place to have your say. General complaints can made by: Phone: Toll free - 1800 500 727 (toll free) TTY* - Call NRS on 1800 555 677 and ask for 1800 500 727 E-mail: Mail: Locked Bag 028, Crows Nest NSW 1585.

(* For people who are deaf or hearing impaired.) Complaint information is collected by SBS and informs the future directions of the corporation. While SBS attempts to respond to all general complaints, it is not always possible to do so. Major concerns in general complaints are referred to relevant SBS division for their information and written responses are normally provided. SBS does not respond to abusive or offensive correspondence. 2) Code Complaints. Code complaints cover all SBS content on any platform online, radio, or television. Code complaints can only be made after content has been broadcast or been uploaded.

All Code complaints must be received within 6 weeks of the original publication or broadcast. Code complaints must allege a possible breach of the.

The SBS Code of Practice can be found. Code Complaints cover but are not limited to: allegations of prejudice, racism and discrimination; the Classification of content including sex, violence and language; and balance and accuracy issues involving news and current affairs content. Code complaints are investigated independently by the SBS Ombudsman and a written response is provided to complainants as detailed in Code 9 of SBS Codes of Practice. Any finding of the SBS Ombudsman in relation to radio and television content can be reviewed by the Australian Communications and Media Authority (ACMA). Online content is not included within the jurisdiction of the ACMA for the purposes of section 150 of the Broadcasting Services Act 1992. This section covers SBS content investigations.

Code complainants must be Australian residents. If a complainant is not an Australian resident but is identified in the content which is the subject of complaint, they may also make a Code complaint.Complaints are required to provide their name and address. Code Complaints can be lodged either by using the or by emailing 3) Closed Captioning Complaints Closed captioning Broadcasters are required to comply with rules and standards relating to captioning television programs for the deaf and hearing impaired (closed captions). These rules and standards are set out in Part 9D of the Broadcasting Services Act 1992, and the Broadcasting Services (Television Captioning) Standard 2013 (you can access these documents at ). In summary, SBS is required to: • comply with the Broadcasting Services (Television Captioning) Standard relating to the quality of captioning services; for SBS • caption all English language programs broadcast between 6am and midnight; • caption all English language news and current affairs programs; for SBS VICELAND and NITV • caption programs previously broadcast on SBS with captions; • where a program is premiered with captions on SBS VICELAND or NITV, provide captions when the program is broadcast on the other multi-channel service What are closed captions? Closed captions are a text representation, in English, of a program’s soundtrack.