*The additional 2 years warranty is available at no cost if you register your new Milwaukee power tool within 30 days of the purchase date. Please click here to. Mar 30, 2016 - Milwaukee Electric Tool Corp. Has launched a tool-tracking system that. Time the tool is used, its serial number and purchase information.

So today I went into the Milwaukee service centre because i was having issues with my 3 month old heated jacket. The battery 'pod' where you plug in the battery was working intermittently which really sucks when your waking up to -50. Anyway he tried to blame it on my batteries saying they were probably old and no good (they worked fine in my other m12 stuff) I said I can't be as the oldest one is only a year and a half if that. He went on to show me the date code on the bottom explaining that the two year warranty was from date of manufacture, the newest battery was made just shy of two years ago and the oldest was 3.

So when I bought the tools and jacket I really only had a few months of warranty if that and not the two years. That is total BS in my opinion, not to mention the fact that he gave me the impression that an m12 battery is only expected to last a couple years even without being used a lot. He did give me a new 'pod' though witch was nice. But when I gave the battery a whack to push it into my new 'pod' he said 'oh no don't do that it will brake it and void your warranty' say what? I was a big fan of the red tools before I drank the koolaid but now I'm really starting to wonder.

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I'd contact Milwaukee management and ask if condescending attitudes and less than acceptable service is what is to be expected by a 'once devoted fan' of the Milwaukee brand. I worked in product marketing and account management for a variety of companies, and warranty was triggered ALWAYS by sales or shipment date, and not manufacturing date. But regardless of warranty policy, that person treated you poorly.

Sadly we see way too much of that these days. And some companies wonder why sales taper off. They only have to look at how customers feel about a purchase after the sale. Li-ion batteries have a life expectancy of about 3-5 years after production, whether you use them often or not at all.

But it's up to them not to stock them for years, and warranty should start at date of purchase. But often you will see in fine print 'excluding batteries' That being said i suppose you are aware that milwaukee is now a Chinese company that produces most of it's tools in China under the Milwaukee name. They have bought other German tool companies with very good reputation in the past, and displaced the production to China and now those brands are like under black and decker on the scale of quality. My dad is a Milwaukee guy and has an old sawsall and circular saw that still work like new and I'd bet they are at least 25 years old, I've got a big circ saw and a corded half inch drill about the same age and the stuff is just built tough, it's really got that made in the USA feel. The new stuff just seems like it's really good for made in China, and it seems they are making some tools just to say they have a big lineup, not cause its a good tool.

I bought an M12 screwdriver and sawsall combo a couple years ago and they were both totally useless, I took them back the same day. I can second that frustration with a now-long-gone-and-good-riddance Milwaukee Cordless Drill. It was my first Lithium-Ion battery tool.